Privacy Policy

What information we collect

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We may collect the following information when you interact with our website or place an order:

• Personal details: such as your name, email address, phone number, and delivery address.

• Order details: information needed to create and deliver your personalised items.

• Payment information: payments are processed securely through third-party payment providers (e.g., Wix Payments, PayPal, Stripe). We do not store your credit card details.

• Website usage information: such as cookies, IP address, and browsing behaviour to improve our website and services.

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How we use your information

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We use your personal information to:

• Process and deliver your orders.

• Communicate with you about your order or enquiry.

• Provide customer support.

• Improve our products, services, and website experience.

• Send marketing emails or promotions (only if you have opted in — you can unsubscribe anytime)

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Sharing your information

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We do not sell or rent your personal information. We may share your information with trusted third parties only where necessary, such as:

• Delivery and courier services.

• Payment processors.

• Website and IT service providers (e.g., Wix).

• Where required by law.

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Cookies and tracking

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Our website uses cookies to provide you with a better browsing and shopping experience. Cookies help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect site functionality.

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Data storage and security

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We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
 

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Your rights

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Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.

• Request corrections to your information.

• Opt out of marketing communications at any time.

To make a request, please contact us using the details below.

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Contact us

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If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us.